Welcome to Zovo Live, a live streaming and social chat application operated by Zintora Software Ltd ("we," "us," or "our"). We are committed to protecting your privacy and providing a secure, engaging experience as you connect with others worldwide. This Privacy Policy outlines how we collect, use, share, store, and safeguard your personal information when you use our app, website, or related services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy. If you do not agree, please refrain from using the Service.

This policy is designed to be clear and accessible while meeting the requirements of Google Play, Apple App Store, and global privacy laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). Whether you’re streaming live, chatting with friends, or exchanging virtual gifts, we aim to ensure your data is handled responsibly.

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1. Information We Collect

1.1 Information You Provide

• Account Information: Social media/phone registration, profile details
• User-Generated Content: Live streams, chats, photos, videos, gifts
• Communications: Support messages, surveys, promotions
• Payment Information: Transaction details (handled by Apple/Google)

1.2 Information Collected Automatically

• Device Information: Device model, OS, IP, identifiers
• Usage Data: Features used, pages visited, error logs
• Location Data: (With consent) for features/analytics/security
• Cookies: Maintain login, analyze usage, personalize content/ads

1.3 Information from Third Parties

• Public profile data from linked accounts
• Transaction confirmations
• Analytics (Google/Firebase)
• Data from service vendors

2. How We Use Your Information

• Deliver, personalize, and improve the Service
• Facilitate interactions
• Enhance, secure, and optimize the app
• Moderate content for safety
• Send updates, offers, responses
• Meet legal obligations

3. How We Share Your Information

• With other users (profile, content, streams)
• With service providers (cloud, analytics, payments, moderation)
• With business partners (anonymized analytics, advertising)
• For legal purposes or business transfers
• With third-party SDKs (social logins etc.)
• We do not sell your information for money

4. Your Rights and Choices

• Access, correct, delete your data in the app
• Opt out of marketing or ads
• Data portability/restriction (where allowed)
• To exercise rights, contact support@zovolive.com

4.1 Device Permissions

• Camera, microphone, storage, location, notifications (optional, can be managed in device settings)

4.2 Opt-Out Options

• Email/app settings for marketing
• Device settings for ad tracking/cookies

5. Data Security

• Industry-standard encryption (TLS/AES-256)
• Access controls, audits, AI moderation
• You are responsible for password security

6. Children’s Privacy

Zovo Live is only for users 18+. If you are a parent and believe your child has provided data, please contact us. Such data will be deleted promptly.

7. International Data Transfers

Your data may be transferred internationally under legal safeguards and your consent as required.

8. Cookies and Similar Technologies Tracking

We use cookies to maintain login, analyze usage, and personalize features. Manage via your device settings.

9. Data Retention

• Account data kept while active, deleted upon closure
• Streams/messages are temporary unless saved or flagged
• Financial records kept up to 7 years
• Analytics may be kept anonymized

10. Third-Party Links and Services

We link to third-party sites (social logins, payments) that have their own privacy policies. Review them directly.

11. Jurisdictional Rights

Depending on your country, you may have additional rights under GDPR/CCPA/LGPD, including the right to contact authorities and object to processing. See your local laws for details.

12. Changes to This Policy

We may update this Privacy Policy. Significant changes will be notified via the app, email, or push. Continued use after changes means acceptance.

13. Contact Us

Zintora Software Ltd
Email: support@zovolive.com
Address: Mount Pleasant Mail Centre Farringdon Road, LONDON EC1A 1BB
Website: www.zovolive.com

14. Additional Information

• Refund Policy: Virtual items are non-refundable unless required by law. Contact us within 180 days for review. Malicious refund attempts may result in account restrictions.
• Permissions: All app permissions are optional and can be managed in your device settings.
• Data Processing: AI tools are used with human oversight; no automated decisions significantly impact your rights.