Welcome to Zovo, a social chat application operated by Zintora Software Ltd (“we,” “us,” or “our”). We are committed to protecting your privacy and providing a safe and respectful environment while you use our mobile application, website, and related services (collectively, the “Service”).

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use Zovo. By using the Service, you agree to the practices described in this Policy. If you do not agree, please do not use the Service.

Zovo is currently a simple social chat app that offers: private messages (DMs), photo sharing, posts/feeds, user profiles, and friend connections. The current version of Zovo does not include virtual gifts, diamonds, coins, live rooms, or other paid digital items.

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1. Information We Collect

1.1 Information You Provide to Us

• Account Information: When you create an account, you may provide a phone number or other login method, along with optional profile details such as username, profile photo, bio, gender, and country.
• User-Generated Content: We process the content you share on Zovo, including messages (DMs), photos you upload or share, posts, comments, reactions, and profile information.
• Communications with Us: If you contact us (for example, via email or in-app support), we collect the information you provide, such as your email address and the contents of your message.
• Reports and Safety Feedback: When you report users, messages, or posts, we collect the report details to review and enforce our Community Guidelines.

1.2 Information Collected Automatically

• Device Information: We collect information about the device you use to access Zovo, such as device model, operating system, language, app version, and device identifiers (for example, advertising ID on Android or IDFA on iOS, where permitted).
• Usage Data: We collect data about how you use the Service, such as which screens you view, features you use (e.g., DMs, posts, profile), interactions with content, and basic diagnostic data (crash logs, error reports).
• Approximate Location: We may infer an approximate location (e.g., country or city level) from your IP address for safety, moderation, anti-abuse, and basic analytics. We do not require precise GPS location for using Zovo.
• Cookies and Similar Technologies: If you visit our website, we may use cookies or similar technologies to keep you logged in, remember preferences, and analyze site usage.

1.3 Information from Third Parties

• Analytics and Crash Services: We may use analytics and crash reporting services to better understand performance, stability, and general app usage patterns.
• Advertising Partners: If we display ads, we may work with advertising partners (such as ad networks) that may receive device identifiers, approximate location, and usage data as described above. On iOS, such tracking is subject to App Tracking Transparency (ATT) permissions.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Operate the Service: Including account creation, login, messaging, photo sharing, posts, feeds, profiles, and friend connections.
• To Maintain Safety and Moderation: Reviewing reports, enforcing Community Guidelines, preventing spam, fraud, abuse, or other harmful behavior.
• To Improve and Optimize the Service: Analyzing aggregate usage to fix bugs, improve performance, and build new features that users find useful.
• To Communicate with You: Sending important service-related messages (such as changes to terms, security alerts, or feature updates). We may also send optional, non-essential communications (e.g., tips, news), which you can manage via your device or app settings where available.
• To Comply with Legal Obligations: Addressing requests from authorities, complying with applicable laws, and enforcing our Terms of Service and policies.

3. How We Share Your Information

We do not sell your personal information for money. We may share your information in the following ways:

• With Other Users: Your display name, profile details (such as profile photo, country, bio), posts, comments, and certain activity may be visible to other users as part of the Service.
• With Service Providers: We may share information with vendors who help us provide the Service (for example, cloud hosting, analytics, security, moderation). These providers are required to protect your data and only use it for our specified purposes.
• With Advertising and Analytics Partners: If we use ads or analytics, limited device and usage data may be shared with these partners in accordance with platform rules and your device settings (including ATT on iOS).
• For Legal and Safety Reasons: We may disclose information if required by law, court order, or to protect our rights, users, or the public (for example, to investigate fraud or abuse).
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

4. Your Rights and Choices

Depending on your location and applicable laws, you may have rights regarding your personal data. In general, you can:

• Access and Update: View and edit your profile information directly in the app.
• Delete Your Account: Request deletion of your account and associated data by using the in-app account deletion feature or contacting us.
• Control Permissions: Manage app permissions (camera, photos, notifications, etc.) in your device settings.
• Object or Restrict: In certain regions, you may have the right to object to or restrict certain types of processing.

To exercise your rights, you can contact us at support@zovolive.com. We may need to verify your identity before responding to certain requests.

4.1 Device Permissions

Zovo may request access to certain device features to provide core functionality:

• Camera & Photos: To allow you to take and upload photos or select images from your gallery to share in chats or posts.
• Storage/Media: To temporarily store or access images you upload or display within the app, as permitted by your OS.
• Notifications: To send optional notifications about messages, friend activity, or updates. You can disable notifications at any time in your device settings.

4.2 Tracking and Ads (including iOS ATT)

On iOS, we may use Apple’s App Tracking Transparency (ATT) framework to request your permission for tracking related to advertising or analytics. If you decline, we will respect your choice and limit tracking in accordance with Apple’s policies.

On both iOS and Android, you can reset or limit advertising IDs in your device system settings.

5. Data Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit (e.g., HTTPS/TLS) and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your login details secure and not sharing them with others.

6. Children’s Privacy

Zovo is intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has created an account or provided data, please contact us so we can take appropriate action, including deleting the account or data where required.

7. International Data Transfers

Zovo is operated by Zintora Software Ltd in the United Kingdom. Depending on your location, your data may be processed and stored in other countries where our service providers are located. We take appropriate measures to protect your data in accordance with this Privacy Policy and applicable laws.

8. Cookies and Similar Technologies

If you use our website, we may use cookies or similar technologies to keep you signed in, remember your preferences, and analyze usage. Most browsers allow you to control or disable cookies via settings. Doing so may affect some features.

9. Data Retention

We retain your information only as long as necessary for:

• Providing and improving the Service.
• Maintaining safety and security.
• Complying with legal obligations and resolving disputes.

When you delete your account, we will delete or anonymize your personal data, except where retention is legally required or reasonably necessary for legitimate business interests (e.g., fraud prevention, security logs, or legal claims).

10. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated by us. Their privacy practices are governed by their own policies, and we encourage you to review those policies directly. We are not responsible for third-party content or practices.

11. Jurisdictional Rights

If you are located in certain regions, such as the European Economic Area (EEA), the United Kingdom, or California, you may have additional rights under applicable laws (e.g., GDPR, UK GDPR, CCPA/CPRA). Depending on your jurisdiction, these may include:

• The right to access the personal data we hold about you.
• The right to request correction or deletion of your data.
• The right to restrict or object to certain forms of processing.
• The right to data portability in some cases.
• The right to lodge a complaint with a supervisory or data protection authority.

To exercise these rights, you can contact us at support@zovolive.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of the page. For significant changes, we may also provide additional notice (for example, in-app notifications or email). Your continued use of the Service after any changes means that you accept the updated Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Zintora Software Ltd
Email: support@zovolive.com
Address: Mount Pleasant Mail Centre, Farringdon Road, London EC1A 1BB
Website: www.zovolive.com